At BrassBasement.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a 14-day return policy.
You may return your item(s) within 14 days of receiving your order for a full refund of the purchase price minus the shipping cost. To initiate a return, please contact us via email or phone and provide your order number and reason for return.
All returned items must be in their original condition, unused, and in their original packaging. We reserve the right to refuse a refund if the item(s) do not meet our return policy requirements.
Once we receive your returned item(s), we will inspect them to ensure that they meet our return policy requirements. If approved, we will process your refund within 7-10 business days to the original payment method used for the purchase.
Please note that the customer is responsible for the cost of return shipping. We recommend using a shipping method with tracking and insurance to ensure that your returned item(s) are received by us in good condition.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are here to help and ensure that you are completely satisfied with your BrassBasement.com purchase.